Terms of Sale

• RadixWell is a wellness brand of Guangzhou WenXun Technology Co., Ltd., offering dietary supplements, health-management and wellness-related products and services.
• We supply wellness products to overseas customers through cross-border retail/authorized channels; purchases are governed by the order and checkout terms on the order page.
• RadixWell is a health-product and health-management brand. We maintain referral/cooperation relationships with some partner institutions; if you book or purchase through us, those institutions may pay us a referral fee (which does not affect the price you pay). We make no claim as to therapeutic effect, cure or safety rates.

• Our products are dietary supplements and are not a substitute for medicine, nor intended to diagnose, treat or prevent any disease; results vary by individual.
• Product descriptions and images are for reference; natural variations in colour and packaging may occur between batches.

• A contract is formed once payment authorization succeeds and order confirmation is issued.
• We support major credit/debit cards and PayPal, processed by PCI-compliant institutions; we do not store full card numbers on our servers.
• We may cancel an order and refund in full if out of stock, mispriced, or flagged by risk control.

• You must provide accurate contact and shipping information and comply with destination-country import regulations.
• Prohibited: counterfeit resale, malicious chargebacks, fraudulent orders, and any unlawful use of the site.

• Site content and brand marks (RADIXWELL) are owned by or licensed to Guangzhou WenXun Technology Co., Ltd.

• For any order, our liability is limited to the amount actually paid for that order (except where law does not allow limitation).
• We are not liable for delays caused by customs, carriers or force majeure.

These Terms are governed by the laws of the People's Republic of China. Disputes are first resolved through our customer-service channel by friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court at the company's domicile (Tianhe District, Guangzhou). Where the dispute has a cross-border element, the parties may also agree in writing to submit it to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration under its rules. The above agreement on jurisdiction and dispute resolution does not exclude any venue or statutory remedy you are entitled to under applicable law, and is brought to your attention in a prominent manner as required by Article 26 of the PRC Law on the Protection of Consumer Rights and Interests.