Refund & Return Policy
Last updated: September 29, 2026
Customer satisfaction is our principle. This policy explains your return and refund rights when purchasing wellness products through RadixWell (radixwell.net), without affecting any statutory rights in your jurisdiction.
1. 7-Day Quality Returns
- Within 7 days of delivery, if a product has a quality issue (non-man-made damage, not as described, etc.), you may request a return/refund or exchange.
- Hygiene-sensitive items (supplements, skincare) must remain sealed to be eligible.
- For subjective reasons (dislike, wrong size, etc., non-quality issues) cross-border return shipping is costly; we generally do not support no-reason returns—please confirm before ordering.
2. Wrong/Missing/Damaged/Defective
- Contact support within 14 days of delivery with photos; we reship or refund in full and cover return shipping we arrange.
- Authenticity promise: all products are traceable to brand-direct or authorized channels; if counterfeit is confirmed, we refund in full plus treble damages (three-times compensation).
3. Return Process
- Email support@whyseek.net with order number, item and reason.
- We reply within 2 business days with a return authorization and the correct return warehouse address (do not return without authorization).
- Return shipping for quality issues is on us; non-quality returns are at your cost.
4. Refund Handling
- Within 3–10 business days after the returned item is received and inspected, the refund goes back to the original payment method (items agreed no-return are refunded immediately).
- Bank posting may take an additional 3–10 business days depending on the issuer.
- Only returns caused by our error include original shipping refunded.
5. Non-Returnable Items
- Opened hygiene-sensitive health/food items, customized items, and items marked final sale at checkout.
- Import duties and taxes paid to destination-country customs are not refundable by us.
6. Order Cancellation
- Orders may be cancelled free of charge before shipment; contact support as early as possible and we will try to intercept the shipment.
Guangzhou WenXun Technology Co., Ltd.
support@whyseek.net · Monday to Friday, 9:00–18:00 (GMT+8), except public holidays